Privacy Policy

Alpha Care ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Alpha Care collects, uses, stores and protects information when you visit our website, contact us, request home nursing services or communicate with our care coordinators.

Our website is: lahorehomenursing.com

By using our website or contacting Alpha Care, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or request our services, we may collect information such as:

• Patient or guardian name
• Phone number
• Email address, where provided
• Patient age
• Patient location or service address
• Required healthcare or home-care service
• Information about the patient's care requirements
• Medical notes or information voluntarily provided to us
• Preferred care schedule
• Communication and service-related information

We only ask for information that is reasonably necessary to understand your requirements and help arrange appropriate home healthcare services.

2. Health and Medical Information

When you contact Alpha Care, you may voluntarily provide information about a patient's health condition, medical history, diagnosis, recovery needs or care requirements.

Because health information can be sensitive, we take reasonable steps to keep such information confidential and use it only for legitimate service-related purposes.

Please do not submit unnecessary medical information through website forms. Where detailed medical information is required, our care coordinators may communicate with you directly through appropriate communication channels.

3. How We Use Your Information

Alpha Care may use the information you provide to:

• Respond to your inquiries
• Understand your home healthcare requirements
• Arrange nursing or caregiving services
• Contact you regarding your service request
• Coordinate patient care
• Discuss suitable care options
• Provide quotations or service information
• Schedule consultations or home-care services
• Communicate with patients, guardians or authorized family members
• Improve our website and services
• Maintain appropriate business and service records
• Protect our website and prevent misuse

We do not use your information for purposes unrelated to your request unless permitted or required by applicable law.

4. How We Contact You

If you submit your contact information through our website, Alpha Care may contact you by:

• Phone call
• WhatsApp
• SMS
• Email
• Other communication methods you have provided

Communication may relate to your inquiry, requested service, appointment, quotation or ongoing care coordination.

5. Sharing of Information

Alpha Care does not sell or rent your personal information to third parties.

We may share relevant information when reasonably necessary to provide or coordinate requested services, including with:

• Appropriate healthcare professionals
• Assigned nursing or caregiving staff
• Care coordinators
• Service providers involved in fulfilling your request
• Authorized family members or guardians where appropriate
• Legal or regulatory authorities when required by law

We aim to share only information that is reasonably necessary for the relevant purpose.

6. Information Security

Alpha Care takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, online form, email service or internet transmission can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted over the internet.

7. Confidentiality of Patient Information

Patient privacy and dignity are important to us.

Information provided regarding a patient's health, care requirements or personal circumstances is treated as confidential and is accessed or shared only where reasonably necessary for providing, coordinating or managing requested services, or where disclosure is required by law.

8. Website Forms

Our website may contain forms that ask for information such as: Name, Phone number, Service required, Patient age, and Brief medical notes.

This information helps our care coordinators understand your request and contact you regarding appropriate home healthcare options. Please ensure that information submitted through our forms is accurate and that you have the necessary authority to provide information about another person.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to help:

• Operate the website
• Remember certain preferences
• Understand website usage
• Improve website performance
• Analyze visitor behavior
• Improve user experience

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

10. Third-Party Services

Our website may use third-party services or technologies for purposes such as website analytics, communication, hosting, security, website functionality, and appointment or inquiry management.

These third parties may process limited information as necessary to provide their services. Where applicable, third-party providers may have their own privacy policies and terms.

11. WhatsApp and Other Communication Platforms

If you choose to contact Alpha Care through WhatsApp or another third-party communication platform, information shared through that platform may also be subject to that platform's own privacy policy and terms.

You should review the privacy practices of the communication platform you choose to use.

12. Children's Privacy

Our services may include pediatric home healthcare support. However, our website is not intended to encourage children to independently submit personal information.

When information about a child is provided to Alpha Care, it should normally be submitted by a parent, guardian or another person legally authorized to provide that information.

13. Overseas Family Members

Family members living outside Pakistan may contact Alpha Care to arrange or coordinate home healthcare support for relatives in Lahore.

In such cases, we may collect contact and patient-care information necessary to understand and coordinate the requested service. We encourage family members to provide only information that is necessary for the requested care arrangement.

14. Data Retention

We may retain personal information for as long as reasonably necessary for:

• Providing requested services
• Managing ongoing care
• Maintaining business records
• Handling inquiries and resolving disputes
• Meeting legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it where appropriate.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to ask what information we hold about you, request correction of inaccurate information, ask questions about how your information is used, request deletion of information where legally and practically possible, and withdraw consent where processing is based on consent.

16. Accuracy of Information

We request that you provide accurate and up-to-date information when contacting Alpha Care. If any information changes, please inform us so that we can update our records where appropriate. Providing incomplete or inaccurate information may affect our ability to understand and arrange the requested service.

17. Links to Other Websites

Our website may contain links to third-party websites or services. Alpha Care is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

Alpha Care may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices. Any updated version will be published on this page with a revised "Last Updated" date. We encourage visitors to review this page periodically.

19. Contact Alpha Care

If you have questions about this Privacy Policy, your personal information or how your information is handled, please contact Alpha Care.

Alpha Care
Gulberg 3, Lahore, Pakistan
Phone: 0344 9226778
Website: lahorehomenursing.com